Frequently Asked Questions

Ordering

How do I place an order?

Browse the shop, add items to your cart, go to checkout, enter your delivery details and pay. You can order with or without an account.

Do I need an account?

No, you can check out as a guest. A free account saves your address and order history.

Can I change or cancel my order?

Yes, if it has not been dispatched or, for VMAX365 drinks, not yet prepared. Contact us on WhatsApp +255 712 004 945 with your order number.

Payment

How can I pay?

By mobile money through AzamPay (Airtel Money, Mixx by Yas, HaloPesa, Azampesa, M-Pesa) or by bank transfer to our CRDB account. See Payment Methods.

Is paying online safe?

Yes. Payments go through AzamPay and your bank over encrypted connections. We never see or store your PIN or bank login.

I was charged but my order did not confirm. What do I do?

Contact us with your order number and mobile-money transaction ID. We will verify and arrange a reversal if the order did not go through.

Delivery

How do I get my order?

You collect it, or you send someone to collect it. Pick it up from Norland Tanzania, Mabatini Road, Sinza AfricaSana, House No. 15, Dar es Salaam, or send a Bolt / boda boda / courier to collect it for you. You arrange and pay the rider for transport – we do not charge for delivery. Call or WhatsApp +255 748 728 935 to arrange. See Collection & Delivery.

How long until my order is ready?

Usually the same day (Mon–Fri) or the next working day, then you collect or send a rider.

Can I get VMAX365 drinks outside Dar es Salaam?

No. VMAX365 drinks are fresh and perishable – collect them from the Shamo Tower outlet in Mbezi Beach, or send a Bolt.

How do I know my order is ready?

We call or WhatsApp you when it is ready to collect. You can also message +255 748 728 935 with your order number any time.

Products

Are your Norland products genuine?

Yes. We are an independent Norland distributor and sell only authentic Norland products. If you ever receive an item you believe is not genuine, contact us and we will investigate and replace or refund it.

Are Norland products medicine?

No. Norland products are dietary supplements and wellness items, not intended to diagnose, treat, cure or prevent any disease. Read the label and consult a healthcare professional before use.

Is product information available in Swahili?

Yes. Most product pages include a Swahili description below the English one.

Returns

What is your return policy?

Eligible unopened items can be returned within 7 days. Fresh VMAX365 items, opened supplements and opened hygiene products cannot be returned. Full details in the Refund & Returns Policy.

How long do refunds take?

Normally 7 to 14 business days after we receive and inspect the returned item, back to your original payment method.

Norland membership

Can I join Norland through Vitasphere Online?

Vitasphere Online is the official Norland Tanzania store. To join Norland or ask about membership, contact us via the Contact page or WhatsApp +255 712 004 945.

Still need help?

Email admin@vitasphereonline.com, use the Contact page, or tap the WhatsApp button.